Refund policy

Your rights under Australian Consumer Law

At Quinlans Auto Spares, we want you to be happy with every purchase. In addition to any rights below, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty, incorrect, or not-as-described items

If an item you receive is faulty, damaged in transit, doesn't match its description, or isn't fit for its normal purpose, you're entitled to a repair, replacement, or refund. Contact us with your order number and a description (and photos, where possible) of the issue, and we'll sort out the best remedy with you — there's no time limit dictated by us here; it depends on what's reasonable to expect for that type of product.

To arrange this:

  • Email enquiry@quinlansautospares.com.au
  • Include your order number and details of the fault
  • We'll confirm the next step — repair, replacement, or refund — and cover return shipping costs where the fault is ours

Change of mind

If you've simply changed your mind, we're happy to offer a refund within 14 days of purchase, provided the item is:

  • Unused, in its original packaging, and in resaleable condition
  • Accompanied by proof of purchase

Change-of-mind returns may incur a return shipping cost, which is the customer's responsibility unless otherwise agreed. 

Some items may not be eligible for change-of-mind returns — for example, special-order parts, any components once installed, or items ordered incorrectly by vehicle fitment.

How to start a return

  1. Contact us at enquiry@quinlansautospares.com.au with your order number
  2. We'll advise whether to send the item back, and where to
  3. Once received (or immediately, for confirmed faults), we'll process your repair, replacement, or refund
  4. Refunds are made to your original payment method within 5–10 business days of approval

Local pickup & freight orders

For items collected in-store at 325 Townsend Street, Albury, please bring your receipt or order confirmation. For items sent via freight, please retain original packaging where possible to assist with any return.

Questions

Contact Quinlans Auto Spares at enquiry@quinlansautospares.com.au — we're a family-owned business and happy to talk through any issue directly.